Frequently Asked Questions
What makes you different from other services?
Aside from being less expensive in general, we actually give back to the communities we service by conducting food drives, supporting Veteran programs, etc.
We are a small, reliable company with big company skills and exemplary customer service. We treat all of our customers with great respect and gratitude.
We aren't looking to get rich off of the masses. We're not like that. No one here needs a new lamborghini or summer house. We simply want to provide the best service possible and give back a little bit too...
How is it that you can deliver from just about any restaurant?
Other food delivery services use platforms that severely limit their ability to provide you with a large selection of choices. Or, if they DO have a halfway decent selection, they charge insane service fees and/or grossly inflate the menu prices..
We don't. Our service is extremely flexible and is like no other that we know of.
Do you still give Veteran/Military discounts?
Yes, we are a Veteran owned company and as long as we exist, we always will. However, you will be asked to show proof of service now because of a few bad apples.. Simply type the word MILITARY in the coupon code section at checkout. If you cannot provide proof of service, (VA card or CAC card or even a DD-214 or NGB form 22) PLEASE do not apply the code.We consider that to be a form of Stolen Valor and it is disrespectful to our fallen soldiers.
Will my food arrive hot and fresh?
Orders are timed out to maximize food quality so they are not ready and sitting at the restaurant before the driver arrives.
Once your order has been submitted to Grub Go-fers we won't place it with the restaurant until we have an available contract driver. This means your order may or may not be sent to the restaurant right away. Our driver should arrive at the restaurant just prior to the food coming out of the kitchen.
I own a Restaurant, how do I get in on this?
Simply click on Partner with us on the top of the home page and we will contact you within 2 business days. We have been delivering retaurant food since since 2011 and have an exceptional reputation throughout the restaurant community. We are a Hybrid company and very flexible.
PLEASE CONTACT Grub Go-fers WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES